Thank you for purchasing SmartChip Technologies products. In order to protect your rights and interests, please read the following Warranty Policy carefully. NOTE: THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM WITHIN YOUR STATE/PROVINCE/REGION.
SmartChip Technologies provides a limited international warranty on all eligible SmartChip Technology products purchased. The limited warranty covers failures due to defects in material or workmanship. Packaging, software products and technical data are not covered under the limited warranty. The limited warranty starts from the original data of purchase and is only applicable to the original purchaser of the product. Proof of purchase and a product serial number(if applicable) is required to receive any services guaranteed as part of the limited warranty.
The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.
SmartChip Technologies limited product warranty does not provide refunds, returns or exchanges under most conditions. Product(s) replaced under the limited warranty will be replaced with factory refurbished product(s). If the defective product(s) are discontinued, end of life, or out of stock, SmartChip Technologies will issue a replacement with product(s) of equivalent value or features. We will attempt equivalent features before equivalent value. Brand new product(s) may also be used as a replacement in some cases. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products
Click here to view “Conditions that Disqualify Products from the Limited Warranty”
As of January 1, 2010, Warranty periods for SmartChip Technologies products will be as follows:
Home and Smart Home Class
Whole-Home Wi-Fi/Mesh Wi-Fi/Deco
Wi-Fi Router
Adapters/USB Adapters
Access Points
Range Extenders
Powerline Adapters
Smart Plugs
Smart Lighting
Smart Switches
Cameras and Doorbells
2 years
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*Limited Lifetime Warranty:
A: All business-class products (excluding outdoor and accessories) purchased after January 1, 2010 will be covered with SmartChip Technologie’s limited lifetime warranty.
B: Limited lifetime warranties only apply to the original purchaser and do not transfer.
C: Warranties on products that are discontinued will be limited to a period of (5) years from the end of sale date.
D: Only the product and its internal parts are covered under the limited lifetime warranty. External parts such as external power supplies, modules and other accessories may be covered under separate warranties. Please refer to SmartChip Technologies business-class accessories for more information.
If the product(s) are found to be defective and is still covered under the SmartChip Technologies replacement policy, the customer may have a replacement processed by following the steps listed below:
Please Note:
Remarks: SmartChip Technologies reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.