Warranty & RMA Policy

Thank you for purchasing SmartChip Technologies products. In order to protect your rights and interests, please read the following Warranty Policy carefully. NOTE:  THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM WITHIN YOUR STATE/PROVINCE/REGION.

  1. Limited Warranty
  2. Warranty Period
  3. Replacement Procedure
  4. Appendix

Limited Warranty

SmartChip Technologies provides a limited international warranty on all eligible SmartChip Technology products purchased. The limited warranty covers failures due to defects in material or workmanship. Packaging, software products and technical data are not covered under the limited warranty. The limited warranty starts from the original data of purchase and is only applicable to the original purchaser of the product. Proof of purchase and a product serial number(if applicable) is required to receive any services guaranteed as part of the limited warranty.

The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.

SmartChip Technologies limited product warranty does not provide refunds, returns or exchanges under most conditions. Product(s) replaced under the limited warranty will be replaced with factory refurbished product(s). If the defective product(s) are discontinued, end of life, or out of stock, SmartChip Technologies will issue a replacement with product(s) of equivalent value or features. We will attempt equivalent features before equivalent value. Brand new product(s) may also be used as a replacement in some cases.  Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products

Click here to view “Conditions that Disqualify Products from the Limited Warranty”

Warranty Period

As of January 1, 2010, Warranty periods for SmartChip Technologies products will be as follows:     

Products Category

Home and Smart Home Class

Products in Category

Whole-Home Wi-Fi/Mesh Wi-Fi/Deco

Wi-Fi Router

Adapters/USB Adapters

Access Points

Range Extenders

 Powerline Adapters

Smart Plugs

Smart Lighting

Smart Switches

Cameras and Doorbells

Warranty Period

2 years

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*Limited Lifetime Warranty: 

A:  All business-class products (excluding outdoor and accessories) purchased after January 1, 2010 will be covered with SmartChip Technologie’s limited lifetime warranty. 

B:  Limited lifetime warranties only apply to the original purchaser and do not transfer. 

C:  Warranties on products that are discontinued will be limited to a period of (5) years from the end of sale date.

D:  Only the product and its internal parts are covered under the limited lifetime warranty.  External parts such as external power supplies, modules and other accessories may be covered under separate warranties.  Please refer to SmartChip Technologies business-class accessories for more information.

Replacement Procedure

If the product(s) are found to be defective and is still covered under the SmartChip Technologies replacement policy, the customer may have a replacement processed by following the steps listed below:

Please Note:

  • SmartChip Technologies may reject or return product(s) returned without accessories or an assigned case number.
  • If proof of purchase can’t be provided, a warranty period start date may be assigned by SmartChip Technologies.
  • The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, a product with SN: 2171XXXXXXXXX, “171” represents the year of 2017 (17) and month of January (1). “17A” represents the year of 2017 (17) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
    Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.
  • Customers who choose Advanced RMA will receive a pre-paid return label with the replacement to ship the defective product back to SmartChip Technologies Customer Service Center. Customers who choose Standard RMA are responsible for the shipping fee associated with returning of the defective product(s) to SmartChip Technologies Customer Service Center.
  • Advanced shipping times only apply to the transit of the replacement.  All RMAs regardless of chosen method are subject to a processing period of up to 3 to 5 business days. Chosen method of delivery will be applied once the product has shipped.
  • SmartChip Technologies is not responsible for any damages that may occur during shipping.
  • SmartChip Technologies has no obligation to replace any products that are no longer covered under warranty. If SmartChip Technologies, in its sole and absolute discretion, chooses to replace your product that is not covered by warranty, SmartChip Technologies may charge a service fee.

Appendix:

  1. The limited warranty stated above is only valid for products sold in the U.S. by SmartChip Technologies or its authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on a contract signed by SmartChip Technologies. Advanced shipping options are only available in the contiguous 48 states.
  2. None of any warranty service made by a distributor is covered by this warranty policy, and SmartChip Technologies shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  3. No employee or representative of SmartChip Technologies or its affiliates or any third party is authorized to make any modification, extension or addition to this warranty policy. If any term of this warranty policy is held to be illegal or unenforceable, the remaining terms of this warranty policy will remain in full force and effect.
  4. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY SmartChip Technologies PROVIDES FOR THE APPLICABLE SmartChip Technologies PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. SmartChip Technologies EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE SmartChip Technologies PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE. CUSTOMER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.
  5. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SmartChip Technologies AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “SmartChip Technologies PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY SmartChip Technologies PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A SmartChip Technologies USA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
  6. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Remarks: SmartChip Technologies reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.